Case Study: Local Government Ombudsman“One of the key bene?ts has been the signi?cant cost saving. Overall we’re now saving at least 30% on the phone and network system costs and yet we have 50% The Local Government Ombudsman (LGO) was established to look at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers. Run as a free service, its role i

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