CASE STUDY Linde AG Implements TrackWise Digital ® to Improve Complaint Management Linde AG is a Germany-based company engaged in the gas and engineering sectors. It operates three divisions: Industrial Gases & Healthcare; Engineering and Gist (a logistics services company). The company is one of the leading gases and engineering companies in the world, with approximately 60,000 employees working in more than 100 countries worldwide. THE OPPORTUNITY: A Global Platform for Complaints and CAPAs Linde AG is a dominant global player in the medical gas industry and experts today predict that this market is expected to experience exponential growth over the next several years. Given the potential growth, the company knew it was necessary to move off of old, unsupported bespoke applica

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