LIME: 10-Year ITSM Partnership Streamlines Caribbean Telecom’s Overall Business To gain control over complex IT resources, many companies turn to IT service manage­ ment­(ITSM)­solutions­to­display­their­IT­configuration­and­processes­in­an­easy- to-navigate, accessible interface. Once a solution is in place, organizations can maintain high service levels, quickly resolve technical issues and respond quickly to changing technical and business

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