License to Heal: Transitioning to Secure Remote Healthcare Services Across Wales BY IAN COX In the medical field, we’ve all had to get creative in 2020. What if your living room became your waiting room, and the whole experience became virtual? What would be the impact on the quality of care? NHS Wales found out firsthand, as much of the world was forced to transition to remote work during the COVID-19 pandemic. The challenge was a combination of balancing logistical needs with maintaining quality of care. For my team within the NHS Wales Informatics Service, this was no small task. SCALING TO THE CLOUD WITH URGENCY The NHS Wales Informatics Service is responsible for providing national IT systems and services to the Welsh NHS. Along with providing over 80 clinical and business

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