LexisNexis® ThreatMetrix® Powers Beyond Bank’s Customer-First Strategy, Reducing Fraud and Friction
LexisNexis® ThreatMetrix® Powers Beyond Bank’s Customer-First Strategy, Reducing Fraud and Friction
5 PagesCASE STUDY CUSTOMER Beyond Bank Australia REQUIREMENTS • Reduce online friction by recognizing trusted/returning customers. • Reliably distinguish good customers from bad actors in near real time. • Facilitate better instant decisioning in line with the New Payments Platform (NPP). • Ability to react more quickly to changes, with granular control on policies and rules. BOTTOM LINE • 98 percent recognition of returning customers, with over 70 percent rated as trusted. • Proactively detected and stopped account takeover attacks with very low false positives. • Successfully customized policies and models, preventing fraudsters from compromising the established credit of good customers. • Improved customer experience with potential to reduce second factor SMS costs. AT A GLANCE SOLUTION
