d-techinternational.com CASE STUDY: Lewisham Library CUSTOMER COMMENTS A Senior Library Assistant at Deptford Lounge Library says: “The public has really embraced our self-service offering. They queue less and recognise that the automated element reduces the scope for errors. Some were adamant that they would never use the self- service when it was first installed, but then we have shown them how easy it is to use. Now over 70% of our issues and returns are self-service and the staff are free to perform other duties and support library users. The level of service D-Tech provide really is second to none. From the quality of the equipment to the speed of response when I contact them; we cannot fault them at all. When it comes to library technology, one will always have third-p

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