The text outlines how integrating AI into customer service transforms interactions, enhances user satisfaction, and boosts productivity across various departments. Industry 4.0 has elevated customer service with AI tools like chatbots, crucial for maintaining competitive advantages as poor customer experience leads many to abandon brands. The case of New Boutique illustrates these points through their struggle with inefficient banking terminals, their journey to better customer service, and the pivotal role of AI in fostering customer loyalty and operational efficiency.

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