Lender Reduces Operational Costs by 24% and Builds a Foundation for “Positive Jaws” Strategy
Lender Reduces Operational Costs by 24% and Builds a Foundation for “Positive Jaws” Strategy
2 PagesLender Reduces Operational Costs by 24% and Builds a Foundation for “Positive Jaws” Strategy Overview The mortgage unit of a major North American bank sought to grow market share and increase customer satisfaction – and reduce costs at the same time. To help implement this ambitious “positive jaws” strategy, ISG analyzed the unit’s loan application processing and account servicing operations. Business Need Baseline existing perfo
