Trust is in the Balance TM “Our annual closing is three weeks faster. With Smart Close, we can work more efficiently by managing by exception.” —Rob van den Wijngaard, Financial Shared Services and Programs Manager As the oldest university in The Netherlands, founded in 1575, Leiden University has long held a reputation for excellence. Regularly rated by QS World University Rankings as one of the top 100 universities in the world, it prides itself on not only simply maintaining its legacy, but also continuing to build on it. This is one of the reasons it has a world-leading shared service center. The Challenge With over 6,500 staff members and one shared service center, the university’s shared service center struggled with a lot of paperwork, open line items, and manual controls.

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