Leeds City Council (UK) serves its fast-growing constituency more effectively and cost-efficiently with ITSM in the cloud Case Study Business Challenge Already the third-largest city in the United Kingdom and still growing fast, Leeds relies on its city council for services from housing and education to waste collection and disposal. To ensure optimal quality and efficiency for the IT services that power these programs, the Leeds City Council transformed its IT processes and the software that supports them. ITSM in the cloud provided the fastest, most economical path to achieving this transformation. BMC Solution BMC Helix ITSM gives Leeds enterprise service management capabilities plus the maintenance-free agility, security, and performance provided by the cloud. The IT group

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