Through the implementation of a paperless bank with HealthRoster BankStaff, Leeds and York NHS Foundation Trust have increased staff satisfaction, saved administration time and decreased the amount of unfilled shifts as well as the percentage of shifts going out to agency. The challenge Prior to implementation of the HealthRoster BankStaff system in December 2010, the co-ordination of the trust’s bank staff relied heavily on paper systems, and significant amounts of manual data input. The shifts had to be requested by phone and manually input onto the system, which was very time- consuming, particularly at times of high demand. Because both wards and staff were calling the department in order to register their requests and availability for shifts, call volumes were frequently high

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