Lean Six Sigma and the NHS Lean Six Sigma NHS 100% Effective Case Study Les Phipps Harrogate and District Foundation TrustFor small businesses or departments in any organisation, it can feel almost impossible to keep up with the progress of larger peers. With far fewer resources to hand, any improvements that are made are done so at a relatively slow place, forcing the department to slip even further behind. But the department was determined to catch-up and turned to 100% Effective for help. As a previous delegate of 100% Effective, Les was already well acquainted with Business Improvement and knew that with the correct method for improvement, the department’s goals were possible. Les’ improvement method of choice was Lean Six Sigma. This is something that Les Phipps

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