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Leading telco uncovers a hidden problem ... and a new opportunity

Leading telco uncovers a hidden problem ... and a new opportunity

Mattersight
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THE CLIENT CASE STUDY Leading telco uncovers a hidden problem … and a new opportunity THE CHALLENGE It’s happened to all of us: You start out with one destination in mind, and along the way, something catches your eye that leads you in an entirely different and even better direction. As part of an effort to elevate the customer experience for their millions of users, this client partnered with Mattersight and deployed a Behavioral Analytics

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