Case Study
Leading Southeast Asian airline leverages TCS' Knome to enhance operational efficiencies and customer service
Leading Southeast Asian airline leverages TCS' Knome to enhance operational efficiencies and customer service
Leading Southeast Asian airline leverages TCS' Knome to enhance operational efficiencies and customer service Abstract The client, a large airline based in Southeast Asia, needed to improve operational efficiencies and optimize costs in order to stay competitive. TCS introduced Knome, a social collaboration platform, to facilitate streamlining of operations through seamless flow of both tacit and explicit knowledge within the enterprise. Th