Challenge The financial industry is undergoing significant transformation. Regulatory requirements and accelerating digitalisation puts pressure on banks. The banking market is increasingly more competitive, and rapid technological develop- ment creates new customer expectations. The company’s Financial Services division helps clients optimise their customer experience, modernise and simplify central IT systems, or achieve greater cost efficiency through auto - mated processes. These solutions are typically offered in a SaaS model, within a shared infra- structure, to minimise costs for the clients. For many years, the company has deployed Micro Focus® ALM, to streamline its own development and testing processes, and to enable clients to directly report defects, change request

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