Leading healthcare revenue cycle management company cuts developer costs by 50% CHALLENGE FOCUSING ON PATIENTS RATHER THAN PAPERWORK A well-known leader in the health revenue management space was aiming to make the business of healthcare easier. The goal was to free up the time of a typical healthcare provider by providing SaaS products that would take care of back-end business services like coding, billing, and auditing. However, potential customers faced a lot of challenges when trying to access the company’s content. It looked too “difficult” and “messy,” according to customer feedback. “We were literally scaring away customers with our confusing documentation and user interfaces,” said the company’s senior product manager. In addition, because potential customers were having

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