Ecomaster is the UK’s leading furniture repair and restoration company and works in partnership with many of the leading furniture manufac- turers and retailers. Over the last decade the business has experienced steady growth and built an impressive customer portfolio and industry reputation as an approved supplier to major hotel and leisure groups throughout the UK. As a result, the business soon realized that it was rapidly outgrowing its existing, off-the-shelf service management solution. The lack of integration across the busi- ness meant that processes were complicated, work load was often duplicated and it relied on manual paper-based processes for parts of its service delivery. Its existing system was not only limited in functionality, Ecomaster was unable to configure the sys

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