The Modern-Day Challenges of Doing Things the “Old Way” The client was looking to drive efciency for a number of processes that were functioning sub-optimally in its procurement division. The prime causes — lack of end-to-end cross-functional visibility, weak technological capabilities, and an absence of established processes to properly govern the ow of information. Reliance on manual processes, coupled with lack of automation in important areas such as sourcing, contract management and supplier management, meant that the company did not have access to centralized data, had limited visibility into its processes, spend and supplier performance, and inadequate information on policy compliance. A leading U.S. electric and gas utility provider was looking to automate its procurement p

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