This customer story describes how an East Coast university business school gained deep, agentless visibility into its Banner administrative database, which supports nearly every campus application including email, portals, and Blackboard. Traditional monitoring tools failed because agents risked disrupting production systems. ExtraHop enabled real-time wire-data analysis across L2–L7 communications, allowing the IT team to identify slow database tables and application inefficiencies within 30 minutes, as noted on page 1. The platform revealed persistent issues such as over half a million database errors between Blackboard and Banner, which were fixed quickly (page 2). As a result, the university reduced troubleshooting time by 50%, improved proactive support, and helped diverse IT teams op

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