Case Study Based in Lawrence, Mass., the Emergency Center (EC), at Lawrence General Hospital (LGH), is one of the busiest in the state, averaging more than 73,000 patient visits per year. The EC was the first in Massachusetts to earn a Level III Trauma Center designation. LGH has 1,800 employees, 189 licensed beds and its annual census numbers average 12,000 inpatients, 1,800 births, and 200,000 outpatient visits. Challenges Prior to 2005, t

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