CASE STUDY Overview Town supervisors must manage their municipalities to run efficiently in order to best serve the community. So when it comes to managing back office operations, less is more. Less time needed to manage administrative duties means more time dedicated to serving. The Town of Franklin, a picturesque community located in upstate New York near the Adirondack Mountains, found themselves needing a flexible solution to manage the town’s employee time and attendance in a convenient and expeditious way. Challenge Supervisor Art Willman manages the finances and many of the HR-related duties for the Town of Franklin, and managing time and attendance for all non-elected employees is just one of his duties. Not too long ago, Willman and Secretary Melissa Begor manuall

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