CASE STUDY Overview The hospitality industry is a busy one, with hotel employees bustling about every day to provide their guests with outstanding customer service. The Four Points by Sheraton Jacksonville Baymeadows is no exception. The 80-room hotel has a team that delegates and shares tasks, including the front desk, guest services, housekeepers, and other hotel employees. Challenge As General Manager and Owner of the hotel, Sam Patel wears many hats. He might be running a staff meeting one minute, then switches gears to manage a customer issue, and then heads out of town for a business event. Managing time and attendance is one of his many duties, and one that he shares with his assistant GM. A long-time Lathem customer, Patel was looking to upgrade his time and attenda

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