QUESTIONS ABOUT THIS REPORT? Contact research@joinindago.com ©2021 Adelante SCM. For Internal Use Only. www.joinindago.com RESPONDENT PROFILE SUMMARY Indago and Omnitracs conducted a web survey of manufacturers, retailers, and distributors to obtain their perspective on last mile delivery. More than two-thirds of the survey respondents either Agree (40%) or Strongly Agree (28%) that last mile delivery will become a greater competitive differentiator for companies in their industry over the next five years. Only 10% disagreed and 23% were undecided. By a wide margin, “To deliver an enhanced customer experience” (48%) is the primary factor driving innovation in last mile delivery at companies. However, 20% of the respondents said that “Little or no innovation in last m

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