A large U.S. bank sought to cut costs by outsourcing its wholesale and retail lockbox payment processing. Conduent delivered a holistic transition using its Lockbox automation platform, Agile methodology, and a flexible migration plan to minimize disruptions. More than 100 employees with an average of 10 years’ tenure were rebadged to retain knowledge, and full operations transitioned within 60 days. The solution streamlined processes, ensured smooth employee and customer experiences, and improved operational speed. As a result, the bank achieved $11 million in annual savings while securing long-term scalability and efficiency.

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