SLAs with Service Providers Demand Enhanced Monitoring and Reporting This organization interacts with many other financial institutions resulting in a continual data stream between different systems and applications. As its core competence is bank- ing and financial services, the team partners with an external provider to monitor the opera- tions and health of over 6,000 servers. These deliver approximately 300 service manage- ment tasks leveraged by some 6,000 users. The partner maintains this infrastructure and configures the tools, as a T eam Lead in the IT organization explains: “We are monitoring over 140 applications, ranging from cloud applica- tions to business and financial applications, as well as our infrastructure toolset. The usage of monitoring to automatically ra

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