alithya.com | MSsales@alithya.com | 866 420-7624 LAITRAM MACHINERY Industrial Manufacturing CASE STUDY Headquartered in Harahan, LA, Laitram Machinery is a global manufacturer of nut, seafood and vegetable equipment. For over 70 years, Laitram has pioneered high-performance shrimp-peeling equipment, steam cookers, blanchers, nut pasteurizers, roasters, and sorters that increase efficiency and improve product quality and yield for its customers around the world. In the past, Laitram Machinery struggled with its homegrown CRM system, which was created internally on an outdated version of Microsoft SharePoint. The system had no mobile application and was nearly impossible to access remotely through a VPN. “We had bits and pieces of disconnected customer, contact, order, an

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