Case Study
L-3 Telemetry-West Allocates Costs, Manages Usage, and Monitors for Fraud with VXTracker Call Accounting
L-3 Telemetry-West Allocates Costs, Manages Usage, and Monitors for Fraud with VXTracker Call Accounting
The Challenge L-3 Telemetry-West is a defense manufacturing company in San Diego, CA. They originally purchased VXTracker in June 2003 to help allocate costs associated with their phone system. Over the past nine years the defense industry has seen numerous changes which have affected L-3’s business. L-3 needs continued reporting on their trunk occupancy, accurate chargeback for departments and the ability to quickly and easily spot abuse.