Overview Krung Thai Bank (KTB) is a state-owned bank under license issued by the Thai Ministry of Finance. By applying technology and innova- tion to manage and provide financial services, KTB aims to improve the competitiveness of the country while trying to diminish social in- equality through stable, transparent, and sus- tainable organization management. Challenge Within KTB, over 10,000 users relied on Goo­ gle Search Appliance (GSA) to find business ­ critical documents and do their jobs effec- tively. Mr Komsan Pornchaipimolpan, First Vice President Department Head—IT Innovation lab team at KTB, explains the challenge: “GSA gave us the basic search features we needed. However, when Google announced the end­of­life for GSA, we knew we had to act fast while we had limited

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