CASE STUDY ORGANIZATION: KRKA, d.d. http://www.krka.biz/ KRKA is an international generic pharmaceutical company with headquarters in Slovenia. KRKA is selling their products to more than 70 countries around the globe. INDUSTRY: Pharmaceutical CHALLENGE: Informing the employees and manufacturing line operators about system failures, system maintenance, system upgrades or other important events. Some of the recipients were using Terminals, others were inside the company ’s intranet. SOLUTION: DeskAlerts software was integrated with the KRKA intranet and the usage of its alerts has helped to decrease a number of calls to the tech support department. BENEFITS: KRKA employees are now always informed about the critical events and KRKA about DeskAlerts: “Mostly

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