Case Study

KRESA Boosts Staff Productivity and Enhances Customer Experience

KRESA Boosts Staff Productivity and Enhances Customer Experience

Kalamazoo Regional Education Service Agency (KRESA), supporting five Southwest Michigan counties, wasted hours retrieving off-site physical documents, crippling staff productivity. Applied Innovation software helped via its Document Workflow Solution, digitizing storage for instant access, eliminating file cabinets and off-site trips, minimizing paper dependence, and simplifying processes to enhance efficiency and customer experience across educational services.

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