This ESG Solution Showcase was commissioned by Kovarus and is distributed under license from ESG. © 2019 by The Enterprise Strategy Group, Inc. All Rights Reserved. Embracing Change At one of the largest food and pharmacy retailers in the U.S., senior IT leaders could see that the world was transforming around them. They recognized that they needed to change their IT service delivery process and begin taking advantage of the benefits of automation. They wanted their organization to be able to stay ahead of the game and the pace of change. They were not alone. ESG research shows that businesses embrace digital transformation to help them become more agile and thus meet evolving business requirements more effectively. In fact, most organizations surveyed by ESG (86%) realize that

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