Case Study: King’s College Hospital redesigns their outpatient referral process with Docman RMS As part of its Outpatient transformation programme, Kings College Hospital has implemented Docman RMS for the electronic management of referrals. The Trust vision at the outset of the project was to create a fully electronic referral management process that delivered increased administrative flexibility and efficiency whilst retaining current levels of granularity in clinical decision making. The Trust’s objective was to redesign the outpatient referral process as part of a wider strategy to become paper-light. The project addressed the following issues: • Wide variations in the time taken from receipt of referral to appointment booking, creating pressures in achieving Referral to Trea

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