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Keys to the Kingdom

Keys to the Kingdom

Accenture
Pages 28 Pages

Mastering high-performance BPO Keys to the Kingdom Professor Leslie Willcocks, The Outsourcing Unit, London School of Economics and Political Science Professor Mary Lacity, University of Missouri-St. Louis The Outsourcing Unit London School of Economics and Political Science Sponsored by AccentureIntroduction: Reinvigorating long-term relationships 4 BP: Outsourcing pioneer 7 High-performance F&A sourcing: Relearning to be great 8 Key practi

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