Case Study

Kentucky Department of Revenue - Improving taxpayer service and revenue collection with CGI’s Computer Assisted Collection System

Kentucky Department of Revenue - Improving taxpayer service and revenue collection with CGI’s Computer Assisted Collection System

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1 Kentucky Department of Revenue GOVERNMENT Commonwealth of Kentucky Department of Revenue Mission: As part of the Finance and Administration Cabinet, the mission of the Kentucky Department of Revenue is to administer tax laws, collect revenue, and provide services in a fair, courteous and efficient manner for the benefit of the Commonwealth and its citizens. FY2013 General Fund Receipts: $9.3 billion “As with any process, we continually look for better and more effective ways to collect tax revenue that people owe the state. Technology is so important in the process, and this new system should make it more convenient for the taxpayer and bring results.” Tom Miller, Commissioner Kentucky DOR cgi.com/government © 2015 CGI GROUP INC. Improving t

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