CUSTOMER STORY Industry: Automotive Location: Carmel, Indiana Size: 17 ,400 employees KAR creates a high- performance IT service delivery model with ServiceNow Performance Analytics Reduction in critical incident resolution times 60% Decrease in non- critical incident resolution times 50% Reduction in metric maintenance efforts 94% KAR selects ServiceNow IT Service Management to manage its mission-critical IT services KAR Auction Services provides innovative remarketing solutions for the wholesale used vehicle industry. As a technology-driven company, KAR depends on IT to maintain its market leadership. As a global enterprise, that technology must work 24x7 . That’s why KAR chose ServiceNow IT Service Management (ITSM), built on the Now Platform ® IT Transformation Workfl

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