KCP&L NEEDED A NEW SOLUTION THAT SUPPORTED THEIR EXISTING CALLOUT RULES AND WOULD HELP REDUCE GRIEVANCES. SITUATION Kansas City Power and Light (KCP&L) needed to replace their automated Crew Callout system. The new system they had implemented supporting 250 linemen and the underground group had proven to be inadequate. KCP&L ’s management team decided to completely replace their new system. “We had multiple challenges, ” says Tom Burke, Superintendent of Distribution System Operations, “every time we made a revision, something would fail, and on top of that, the number of grievances was mounting. ” Complaints were so numerous the imple - mentation team was told to replace the system by year-end. Complicating an already tight deadline the newly formed implementation team needed maxi

Join for free to read