KNOLSKAPE Case Study Virtual Assessments Tata Business Support Services (TBSS), a wholly owned subsidiary of Tata Sons, is one of India’s leading business process outsourcing companies, headquartered in Hyderabad, Telangana. With 26000+ employees across 21 global delivery centers, TBSS caters to clients in Telecom and Media, Emerging, Government, Education, Retail, Manufacturing and BFSI. T ata Business Support Services embrace digital with KNOLSKAPE Kaliber Virtual Assessment Centre TBSS was established in 2008, and until 2016 the focus for L&D was to develop the lower levels within the organization. By 2016, the organization was growing at a rate of 15 per cent every year. A key need identified was to focus on leadership development, to prepare senior leaders to manage teams

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