Case Study
Just-in-Time Learning Helps TBC Employees Achieve Professional Goals
enrolled in their first course in the first 60 days Learning engagement for all users Kathleen Moore, Head of Learning & Development at TBC Corporation, a sixty- year old private brand tire marketer, takes a new approach in measuring success for online learning. Instead of looking at course completion rates, she focuses on the number of courses taken and total hours spent learning. It’s not about whether employees took the entire course, but whether they found what they needed to help them do their job at that moment. “People were going into courses, learning, and then applying it right away.” Having an employee centric approach to measuring L&D success contributes to an engaging learning culture at TBC. Developing an effective L&D program Before TBC’s current L&D program, “trai