The Challenge This online retailer was familiar with selling products and serving its customers through digital channels. When it came to HR documents, however, paper files and manual processes were the norm. All HR employee documents were stored in a dedicated file room at company headquarters. The HR Operations team recognized that they needed to update their incumbent process to enable better efficiency and streamline file access for HR specialists. One of the biggest challenges to the HR Operation was the time it took to locate and access employee documents; approximately 20-30 minutes - hampering productivity. Prior to the implementation of the CartaHR solution, in order to access sensitive employee information, the team needed to walk to the file room, unlock the door

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