Johnson & Johnson Health Care Systems Enhance Their Lean Program with APICS Certifications Case Study Leaders at the Customer & Logistics Services-North America (CLS-NA) group of Johnson & Johnson Health Care Systems wanted to develop a network of professionals focused on continuous improvement. By starting small and investing in associates who had specifically expressed an interest in the education, leaders were able to overcome internal barriers and spark a successful grassroots effort. Results ? 1,000 discrete insights to improve processes and supply chain outcomes ? $1.8 million in operating cost savings ? 52% increase in lean capability review scores ? Positive effects on the customer experience, operational capabilities, compliance, and the bottom line

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