Case Study

John Lewis Partnership's Customer Centric Home Delivery Solution

John Lewis Partnership's Customer Centric Home Delivery Solution

Pages 6 Pages

5 5 The Solution John Lewis combined its own innovative thinking with Descartes Home Delivery Solution to create a ful? llment process that delivers perfectly on the promise of customer-centric delivery. To do that they had to rede? ne the way they handled the two obstacles they faced. Solution: Continuous Route Optimization Instead of handling route optimization in batch form, John Lewis updates and optimizes its route plan continually— in the

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