Case Study
jha Call Center Outsourced Select Services
jhaCall Center Outsourced Select Services TM “[The] support we’ve received from the Jack Henry Banking and Select Services teams is second to none.” Norman J. Montgomery Executive Vice President First Commonwealth Bank Institution First Commonwealth Bank Location Indiana, Penn. Website www.fcbanking.com Assets $6.7 billion Founded 1982 CASE STUDY“Working with jhaCall Center Outsourced Select Services gave us a leg- up on handling customer calls and allowed our staff to focus on transactional calls instead.” Norman Montgomery “To improve the financial lives of our neighbors and their businesses.” That’s the mission statement of First Commonwealth Bank; and since its founding in 1982, this community bank has worked hard day in and day out to achieve that mission. By making tim