Jerome’s Jerome’s Furniture is a family business that uses Signifyd to boost sales while eliminating fraud and manual reviews. ON CUSTOM PLATFORM © 2018 Signifyd. All rights reserved. 1 Better Fraud Management Improves Customer Service The online sales platform at Jerome’s Furniture was supposed to enhance customers’ buying experience. Instead, it inadvertently drove them away. “When we couldn’t solidly identify a customer we would ask them to come into the store,” says Scott Perry, senior vice president of digital IT and omnichannel for the San Diego- based, furniture store chain. “Either they came in angry or they didn’t come in at all.” “There were many reasons why we couldn’t approve their order — billing and shipping addresses were different or the IP address looked

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