Jeddah Post Office: Digital Queuing Technology Improves Customer Satisfaction
Jeddah Post Office: Digital Queuing Technology Improves Customer Satisfaction
3 PagesCASE STUDY: Jeddah Post Office How LamasaTech Improved Customer Satisfaction and Staff Motivation with a Digital Queue Management System CLIENT Jeddah Post Office in Saudi Arabia serves between 800 and 900 customers each day. Their existing queuing system was inadequate – customers would queue at the desk after being given a ticket by a security guard. This led to congestion and confusion, making customers impatient and putting staff under pressure. OBJECTIVES Modernise & digitise the existing process Alleviate the pressure on staff Improve customer experience Jeddah Post Office: Digital Queuing Technology Improves Customer SatisfactionTHE TECHNOLOGY After consultation to understand the client’s needs, LamasaTech installed: A ticket dispenser touch screen LED displays A seated waiting area
