M1 Limited, Singapore's first digital network operator, leveraged ServiceNow's IT Service Management (ITSM) to enhance its IT operations, enabling a shift from a consumer-focused telecom business to a more diverse technology operator. With around 1,600 employees, M1's proactive adoption of digital technologies has improved service delivery, allowing employees to focus on higher-value tasks and ensuring consistent SLA adherence. The transformation has supported M1's expansion into new markets, including B2B services, and has driven improvements in customer experience through hyper-personalization and the integration of new capabilities following its acquisition of Glocomp.

Join for free to read