Case Study
“It’s refreshing that ZAP is an application that can be configured and doesn’t have to be customized, meaning anyone can work with it"
“It’s refreshing that ZAP is an application that can be configured and doesn’t have to be customized, meaning anyone can work with it"
Background Benefit is a boutique cosmetics, fragrance, and skincare company based in San Francisco with a global wholesale, retail, and online sales presence. Benefit manufacturers and distributes luxury cosmetic products worldwide and is a subsidiary of Louis Vuitton Moet Hennessy. When Art Collins came onboard as the IT Director in June 2009, Benefit was outsourcing their business intelligence reporting to a consulting firm. The cost of this outsourced reporting was about $40,000 per year for just the Americas. It would be another $30,000 per year for the consultants to produce reports for the UK, France, and China. Art decided to review the process and determine if making a change in how Benefit conducted their reporting was warranted. After reviewing their business inte