Case Study
“After having used ZAP for a year now, I can attest that this product should be an optional module to bundle with AX.”
“After having used ZAP for a year now, I can attest that this product should be an optional module to bundle with AX.”
Background As a global leader in oral and personal healthcare products, Ranir provides store brand and contract manufacturing services to their partners. Through trust, teamwork and a commitment to delivering best-in-class products, Ranir has enjoyed valued, long-standing relationships with most of the major retailers throughout the world. From concept to shelf, Ranir’s dedicated research, development and manufacturing groups work in tandem with their customers every step of the way. The end result: a sustainable competitive advantage that helps Ranir’s customers win with their customers. Business Problem Ranir’s IT Director, Mike Willison, realized that Ranir had only seen the tip of the iceberg when it came to reporting issues. Compounding the problem was the fact that because