itim Invoice Matching and Project ‘Fix Shrink’ Customer Story a Tesco companyThe challenges faced and how they were overcome One month in, presenting their project to Itim’s Didos User Group, the One Stop team members became acutely aware of the enormity of their challenge. ‘Normal’ invoice matching projects are complex, impacting numerous business functions and processes, and invariably taking longer than five months, even with plenty larger teams than theirs. Compounding this, One Stop faced further challenges in parallel: introducing a new stock ledger, their day jobs, year end workload, supplier objections and disruptive strikes in India where HSC, their third party invoice matching company, is based. But challenges and doubts were faced with determination, tight timesc

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