ITIL - Based Processes and Methodology
ITIL - Based Processes and Methodology
3 Pages(800) 638-8481 | 700 Brooker Creek Boulevard, Suite 1000, Oldsmar, FL 34677 | www.globalconvergence.com Case Study: ITIL-Based Processes and Methodology Project Scope A large pharmaceutical company with a worldwide footprint had need of an IT Service Management (ITSM) partner, experienced and accomplished in ITIL-based global services delivery. GCI has a long and successful history with Network Operations Center (NOC) operations and ITIL-based services management and delivery. GCI Expertise With a core competence in ITIL-based services execution worldwide, Global Convergence believes a phased s
