(800) 638-8481 | 700 Brooker Creek Boulevard, Suite 1000, Oldsmar, FL 34677 | www.globalconvergence.com GCI’s 7x24x365 Global Managed Services Center was engaged to provide support for the 900+ stores. GCI’s proposal included a 4- hour to resolution SLA to provide onsite remedial router maintenance leveraging GCI’s Deployment Services, Logistics Support and Managed Services. GCI developed a managed service offering to support in- store networks and provide round-the-clock support. Adhering to a 4-hour resolution SLA with a consistently high nineties performance rate, GCI provided exceptional response time to network issues and allowed the chain’s IT staff to focus on other strategic initiatives. The grocery chain needed a quick and efficient metho

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